Kaitlin Mills (Boston, MA)
Projects: Worked under Alicia Pouliot-Cote (RVP) in the Boston area. Assisted with proposal research, visited locations to assess operations, reviewed success stories and noted issues for improvement. Worked with the Maintenance team to obtain photos to use for future proposals of similar projects. Other projects include organizing information from the region’s location based on address and nearby attractions.
Kaitlin is currently working on the American Heart Association Heart Walk Campaign. She is also working on research for a sales promotion with Ticketmaster for customers to buy event and parking tickets at the same time. She has been offered a full-time position within the Boston region.
Location Management: Last year I rotated and worked in specific locations. This was a great experience as I was able to see interactions with various Facility Managers and their staff, but I also got to see the interaction of Senior Managers and Facility Managers in their specific roles. The Facility Managers would show me the ropes at each location as they are all different. The managers were all helpful and engaging and really helped me learn. This year I was based in the regional office and I reported directly to Alicia.
Intern Experience: “Every year, I learn something new! Last year I did smaller projects with individual locations / garages. It really was about learning the nuts and bolts of the daily operation. I also learned about the lots and automated locations. In contrast, my internship this year was more main office and regional project based. We created proposals; I learned about how we can improve locations, what maintenance we can add and what upgrades specific to SP+ we can provide to make ourselves a strong competitor.
I’m learning more from Alicia which is the big picture instead of working with an individual location reviewing daily operations as I did during the last internship. I’m going to school for urban planning so this has been very beneficial. I liked being able to tailor my internship to what I am doing. I can work the tedious tasks around the other tasks which are tailored to my degree. They give me projects that I work on which are fun for me to do. Alicia is often out of the office because of her multiple locations, but she was always available for guidance. She’s not a micro manager and allows me to get the work done in my own way. “
Intern Process: “I think it’s really important to ask a lot of questions when you interview the intern. The intern needs to make sure their field of study is transferred over and they need to be willing and able to learn. The Managers will teach you everything you need to know. For example – I do marketing now and I never took a course in marketing. As long as you are willing to learn and open the door to parking it would be a good fit for other interns. No one goes to school thinking I’m going to work in parking when I graduate. You need to help the intern see the connection. It’s a new pathway which most people do not know exists.”